The above link is to an article concerning career conflict management specialists and their current concerns over the acrid strife and division in our own country. I found the article very interesting but the most interesting part to me was a small paragraph in the middle that discussed the psychology of how they get people of opposing views to be able to have a civil exchange. Here is the paragraph.
Here are words that articulate or explain much of my ugly exchanges with a certain person on this board. I never feel heard or that my basic human dignity is respected or that my life experiences have been genuinely considered. In all fairness and honesty I will admit that I never extended these same courtesies to that individual either. So, now for the hard part. How do we learn or develop the ability to both meet this need for others and calmly request it from them when they fail to offer it? One other thing, I'm sure there are some on this site that will think "Why everybody knows that..." Please don't laugh at my ignorance. I know I am at a serious educational disadvantage in this group. I know most here have college degrees; I wasn't fortunate enough to get to go to college.When they finally met, in the fall of 2017 in Leverett, Dr. Green applied a basic rule of psychology: Once people feel heard, their dignity had been acknowledged and the facts of their lives taken seriously, it is easier to take on harder topics like politics.